1- SERVICE PROVIDER AND PARTIES

This agreement has been concluded between Mitues Global Teknolojiler Veri Merkezi Hizmetleri Limited Şirketi (hereinafter referred to as “Venois” in the following sections of this Agreement) and the customers purchasing the services provided by Venois (hereinafter referred to as the “Customer”).

Address: Yakuplu Mah. Hürriyet Bulvarı, Skyport Plaza, No:1, Floor:3, Unit:64-65, ZIP:34520, Beylikdüzü - ISTANBUL

Phone: +90 850 885 01 14

2- SUBJECT OF THE AGREEMENT

The subject of this Agreement is to determine the mutual rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts and all other applicable legal regulations and practices regarding the purchase/sale of the services and products specified below, which the Customer orders electronically from the Venois website.

Following the signing/acceptance/approval of this Agreement in a virtual environment, the Customer, by participating in the signing/acceptance/approval of this Agreement, declares and undertakes that they have read and understood the Agreement together with the Terms of Service Use as an inseparable and indivisible whole, and that they will comply with all the provisions and conditions of this Agreement, including any additional or different records, terms, and policies that may be updated or amended by Venois on its website from time to time.

3- CONTENT PERMISSIONS

Pursuant to Law No. 5651, Venois is a “hosting provider”. Venois is not obligated to control the content it hosts or to investigate whether there is any unlawful activity related to such content. However, all services provided by Venois must be used in accordance with international legal rules and practices, as well as international agreements to which the Republic of Türkiye is a party. Venois is not obligated to inform its customers about changes in legislation. Services may only be used within the scope of legal permissions. All customers benefiting from our services hereby accept, declare and undertake that all content and/or applications they publish and/or operate are in compliance with the law and do not restrict or harm the rights and freedoms of other real or legal persons.

Copyright or trademark infringement is strictly prohibited on services provided by Venois. Copyright includes all possible violations arising from copying or distributing any content, whether it qualifies as a work or not, that bears the characteristics of its owner, such as videos, music, books, photographs, or similar materials. In the event that the products of a trademark owner or a party whose rights have been violated are published without authorization, the accounts of the Customer or the relevant legal entities will be terminated when such violation is officially notified to Venois.

4- TERM OF THE AGREEMENT

This Agreement shall remain valid for the duration of the service commitment that may be added as an annex to the Agreement. If no additional service commitment has been added to the Agreement, the Agreement shall remain valid for one billing period and shall continue for subsequent billing periods unless either party notifies the other party otherwise.

5- PRODUCTS SUBJECT TO THE AGREEMENT

The services subject to this Agreement are the servers sent by the CUSTOMER to be used within the data centers where Venois provides services, or the rented servers, virtual servers, hosting services, and other services provided by Venois, which possess the characteristics mentioned in this Agreement and whose sales price is determined through the Venois website or via e-mail sent to the CUSTOMER. The CUSTOMER declares and acknowledges that they have been informed about the essential characteristics of the service subject to sale, the sales price, payment method, delivery conditions, and all preliminary information related to the service, including the right of withdrawal, that they have read and confirmed such preliminary information electronically, and that they have subsequently placed the order in accordance with the provisions of this Agreement.

By confirming the preliminary information electronically, the CUSTOMER acknowledges that prior to the conclusion of distance contracts, they have correctly and completely obtained the address, the essential characteristics of the ordered products and services, the prices in Turkish Lira and United States Dollars excluding taxes, and the payment and delivery information.

6- DELIVERY OF THE SERVICE, PLACE OF PERFORMANCE AND METHOD OF DELIVERY

The services provided by Venois include shared hosting (shared hosting), virtual servers (VPS / VDS), cloud servers (cloud server), and dedicated server services provided through data center locations located in different countries.

These services may be provided through systems directly operated by Venois as well as through data center infrastructures operated by Venois’ partners and third-party data center providers. In this context, server hardware, network infrastructure, routing systems, and internet connectivity operate on the technical infrastructure of the relevant data center operators.

For the purpose of providing services to customers, Venois may cooperate with data centers, network providers, and infrastructure operators located in different countries and may provide services through these infrastructures.

All access information regarding the installation and use of the services shall be delivered electronically to the e-mail address registered in the customer account created by the Customer through the my.venois.net website.

The access information transmitted to the Customer shall mean that the service has been delivered and activated.

7- RESPONSIBILITIES OF VENOIS

Venois shall provide the services submitted as an order upon the request of its customers if the payment has been made in advance. Venois is not obliged to provide services for which payment has not been made in advance or which have been canceled in bank records.

After the acceptance of the order and the approval of the transactions, Venois will transmit all information and passwords related to the service included in the customer’s order details via e-mail, and the service will be considered as started. The responsibility for the relevant accounts and passwords belongs to the customer, and the customer shall be responsible for any damages and losses arising from these matters.

Within the scope of the service provided, Venois shall receive the technical questions of its customers in written form through the website www.venois.net and respond in writing. The scope of technical support is limited only to the service provided; the operating system and the software installed by the customer on such operating system are outside the scope of technical support. If the Customer has not concluded a SERVICE LEVEL AGREEMENT, Venois shall not provide technical support on such matters. The Customer must comply with the technical support conditions stated in the terms of service use.

Venois shall not be responsible for interruptions arising from force majeure events such as failures and maintenance activities caused by backbone internet providers, server failures, data centers, or customer errors related to the provided service.

Venois shall not be responsible for problems that may occur in its services due to access providers and the data centers belonging to them.

Venois shall not be held liable for any indirect, special, incidental, or consequential damages arising from the use or inability to use the services provided. This includes, but is not limited to, data loss, business loss, loss of revenue, or interruption of commercial activities.

Venois does not guarantee that the services provided will be uninterrupted, error-free, or continuously accessible. Due to the nature of the internet infrastructure, technical failures, maintenance works, network issues, or interruptions caused by third-party service providers may occur.

Any liability that may arise under this Agreement on the part of Venois shall be limited to the amount of the last invoice paid by the customer to Venois for the relevant service. Under no circumstances shall Venois be liable for indirect, incidental, special, or consequential damages.

8- RESPONSIBILITIES OF THE CUSTOMER

The CUSTOMER agrees and acknowledges that the contact information shared by the CUSTOMER may only be disclosed to official authorities upon lawful request within the scope of an investigation or prosecution. The CUSTOMER hereby gives prior consent to such disclosure where required by law. Furthermore, in cases where Venois is not the hosting provider or does not have the ability to intervene in the content, Venois may implement “IP address blocking” in accordance with a court order. The CUSTOMER acknowledges and agrees that even if the CUSTOMER is not directly related to such matter, access to the CUSTOMER’s services may also be restricted as a result of such IP address blocking decision, and in such case Venois shall bear no responsibility.

Upon accepting the written offer submitted by Venois, the CUSTOMER must create a customer account electronically via the my.venois.net website and request the service. The CUSTOMER shall make advance payment for the service they wish to purchase. Invoices may be issued monthly, quarterly (3 months), semi-annually (6 months), or annually depending on the service type and the CUSTOMER’s preference. The day the service becomes active shall be considered the recurring payment due date.

The CUSTOMER agrees and undertakes to use the purchased service in accordance with the TERMS OF SERVICE available on the website www.venois.net.

The CUSTOMER receives the necessary passwords required to manage the purchased service from Venois, manages the service independently, and is therefore responsible for maintaining its security. The CUSTOMER accepts full responsibility for all actions performed under the “Main User” account defined in the system or any other user accounts created by the CUSTOMER.

The CUSTOMER undertakes not to send any messages that constitute criminal activity or that are considered unlawful under applicable laws. Furthermore, no written, audio, or visual content hosted on Venois servers may violate the laws of the Republic of Türkiye. Otherwise, the CUSTOMER shall be fully responsible for all material and moral damages arising from such actions. In addition, both parties shall refrain from any behavior that may harm the commercial reputation and dignity of the other party.

The CUSTOMER acknowledges that purchasing services from Venois does not grant the CUSTOMER any rights, including but not limited to intellectual or industrial property rights belonging to Venois, nor any rights to access Venois’ commercial information, trade secrets, internal operations, or service infrastructure. The CUSTOMER further agrees and undertakes that any information learned as a result of the provided services may not be disclosed to third parties or institutions, either in written or verbal form, without the explicit written consent of Venois.

All responsibilities related to the installation, removal, modification, licensing configuration, and use of any information, documents, or software within the service belong to the CUSTOMER. Venois shall not be held liable under any circumstances for issues arising from such matters.

If administrative, legal, or criminal proceedings are initiated against Venois due to content published by the CUSTOMER or by third parties through the CUSTOMER’s service, or due to damage suffered by individuals as a result of such content, the CUSTOMER shall be responsible for compensating all damages incurred by Venois. The CUSTOMER must compensate such damages in full within five (5) business days following written notification from Venois.

Venois shall not be responsible for the information or content published on web pages or applications made publicly accessible through the CUSTOMER’s services. In case of any unlawful activity or negative consequences involving the CUSTOMER or third parties arising from the content or software used on such web pages, Venois shall bear no responsibility. If such responsibility is attributed to Venois, Venois reserves the right to suspend the relevant service without prior notice.

The CUSTOMER acknowledges and agrees that if the CUSTOMER violates the rules, Venois has the right to intervene, suspend the service, terminate the membership, or remove the CUSTOMER from the service without prior notice.

In the event of purchases made using stolen credit cards, even if such fraudulent activity occurs only once, the CUSTOMER agrees, declares, and undertakes that all domain names and services registered under the CUSTOMER’s account may be immediately suspended, terminated, or canceled without any prior notice and without any obligation for compensation. This includes, but is not limited to, the immediate cancellation, suspension, or termination of all services associated with the CUSTOMER account regardless of their value.

Certain services provided by Venois are automatically provisioned through automation systems. In shared hosting services, customer accounts are created automatically by the automation system after the completion of the order, and account information is automatically sent to the e-mail address registered in the system.

For VPS, VDS, and cloud server services, service deployment is performed automatically by the automation system according to the access information specified by the CUSTOMER during the order process. For dedicated server services, installations are performed based on the access information specified by the CUSTOMER at the time of ordering.

After the service setup, the account information transmitted to the CUSTOMER is intended solely for the CUSTOMER’s use. Venois does not store, record, or retain control panel login credentials, e-mail account credentials, SSH access credentials, or similar authentication data related to customer accounts.

For security purposes, customers are advised to change their passwords upon first login and to implement necessary security measures. Account security, password protection, e-mail account security, and the confidentiality of server access credentials are entirely the responsibility of the CUSTOMER. Venois shall not be held liable for any unauthorized access, misuse, or compromise of such information by third parties.

CUSTOMER INDEMNIFICATION

The CUSTOMER agrees to use the services in compliance with applicable laws, third-party rights, and the provisions of this Agreement.

If any administrative, legal, or criminal proceedings are initiated against Venois due to the CUSTOMER’s activities, hosted content, software usage, or any other actions performed through the services, the CUSTOMER shall be solely responsible for all damages, penalties, claims, legal costs, compensation, and attorney fees arising from such actions.

In this context, the CUSTOMER agrees to defend, indemnify, and hold harmless Venois, its employees, directors, and partners from and against any claims, damages, liabilities, costs, or expenses arising from the CUSTOMER’s use of the services.

Any losses incurred by Venois as a result of such claims or legal actions shall be compensated by the CUSTOMER.

9- RESTRICTIONS

Examples of activities that are not permitted on any of our services are listed below;

● IRC scripts and bots

● Proxy scripts and anonymizers

● Pirated software and warez

● AutoSurf, PTC, PTS and PPC websites

● IP scanners

● Brute-force programs, scripts and applications

● Sending spam e-mails, spam scripts and mailer applications

● Sale of goods or substances without the required legal permissions

● Adult, erotic, adult stories, videos or any similar adult content websites

● Escort, gigolo or similar adult-oriented dating services

● Lottery and gambling websites

● MUD, RPG and PBBG style games

● Hacker-related archives or hacking oriented content

● Websites encouraging illegal activities

● Cryptocurrency mining activities

● Phishing activities or fake websites and applications designed to obtain user credentials or personal data

● Hosting, distributing, controlling, or operating malicious software such as malware, trojans, spyware, ransomware or similar harmful software

● Botnet management, botnet command-and-control servers (C&C) or similar malicious network activities

● DDoS attacks, attack tools, or any form of attack targeting systems belonging to third parties

● Attempts to gain unauthorized access to third-party systems, exploitation tools or activities aimed at abusing security vulnerabilities

● Operating anonymization services such as open proxies, VPN services, TOR exit nodes, or similar services intended to conceal identity or hinder traceability

● Misuse of IP addresses or network infrastructure, spam activities or any activity that may result in IP address blacklisting

● Hosting, sharing or distributing stolen data, account credentials or illegally obtained personal data

● Distribution of copyright-infringing content, piracy, unauthorized software distribution or activities violating software licensing terms

● Illegal betting, fraud, financial scams or deceptive internet services designed to mislead users

● Activities that cause excessive system resource consumption, negatively affect other users’ services or threaten infrastructure security

Venois reserves the right, at its sole discretion, to refuse service to any customer or to terminate an existing service. If any published material is found to be obscene, threatening, illegal, or otherwise in violation of the service terms, the relevant service may be suspended with or without prior notice.

When an abuse notification is sent by our Abuse Department, the customer is required to respond through the support ticket system within 24 hours or within a shorter time period specified by Venois. If no response is received within 24 hours, the service may be suspended or terminated. In addition, pursuant to Law No. 5651, court decisions or access restriction decisions issued by the Information and Communication Technologies Authority (BTK) must be implemented within four (4) hours, regardless of day or night, without any prior notice.

Bulk spam or unsolicited email sending is strictly prohibited. Emails sent to member lists or databases, purchased mailing lists, or similar mass mailing activities are considered spam. Accounts involved in such activities may be suspended without warning or restricted from sending emails, and the service will not be reactivated until the spam activity has been fully stopped by the customer.

Venois reserves the right to terminate any service that violates this agreement and to take emergency actions when deemed necessary.

Publishing content that may potentially harm minors is strictly prohibited. Child pornography or any content interpreted as such falls within this category. If child pornography is hosted or reported on any website, an abuse notice will be issued requesting removal of the content, and if repeated, the service will be permanently terminated. If the situation occurs without the service owner’s knowledge, a period of 24 hours will be granted to remove the content.

In the event of DDoS attacks, mail bombers, floods, IP spoofing or similar attacks targeting a service, the IP address under attack may be immediately null-routed or temporarily disabled in order to protect other customers from being affected.

EMERGENCY INTERVENTION AND SERVICE SUSPENSION

Venois reserves the right to temporarily suspend, restrict access to, or stop any service without prior notice when deemed necessary in order to protect the security of the infrastructure, maintain network integrity, ensure service continuity for other customers, or prevent potential legal or operational risks.

Such situations may include, but are not limited to, abuse reports, spam activities, hosting malware, phishing activities, network security threats, DDoS attacks, unauthorized network scans, unlawful content, or violations of the service usage terms.

Venois may take immediate action against the relevant service when necessary to protect the security and stability of the network infrastructure.

Such measures may be applied to ensure the safety and continuity of services provided to other customers, and prior notice may not always be possible in such situations.

Venois shall not be held liable for any indirect damages resulting from service suspension or access restriction implemented under these circumstances.

ABUSE AND SECURITY THREATS

Any activities that threaten the security or integrity of the Venois infrastructure or network resources are strictly prohibited.

Such activities may include, but are not limited to:

● Sending spam or operating spam-related services
● Distributed denial of service (DDoS) attacks or network attacks
● Unauthorized network scanning or exploitation of security vulnerabilities
● Distribution of malware or malicious software
● Phishing, fraud, or identity theft activities
● Botnet operations or similar malicious network activities

If such activities are detected, Venois reserves the right to suspend, restrict, or terminate the relevant service.

IP REPUTATION AND BLACKLIST STATUS

The reputation and usage of IP addresses assigned to customers are the responsibility of the customer.

Venois shall not be held responsible if assigned IP addresses are listed on blacklists due to spam activities, abuse, or similar reasons.

In such cases, the removal of blacklist listings, implementation of corrective technical actions, and resolution of the issue are the responsibility of the customer.

Any fees, penalties, operational costs, delisting fees, or other charges imposed by data centers, upstream network providers, or third-party security organizations due to spam activities, abuse reports, or similar violations may be charged to the customer.

In order to maintain network security and service quality, Venois reserves the right to temporarily disable, reassign, restrict network access to, or replace the relevant IP addresses when necessary.

10- BACKUP AND DATA LOSS

Venois may provide an automatic backup system on a weekly basis only for shared hosting services as a courtesy and as part of customer satisfaction practices. However, this backup system does not constitute a service commitment or guarantee.

No guarantee is provided that the backups taken will be complete, up-to-date, or usable. Data loss may occur due to technical errors, hardware failures, software issues, or other system-related reasons during the backup process.

The security and regular backup of customer data are entirely the responsibility of the customer. Customers are strongly advised to maintain their own independent backup solutions and regularly create external backups for critical data.

For infrastructure services such as VPS, VDS, dedicated servers, cloud servers, or similar services, Venois does not provide any automatic backup service. In such services, data backup and data security are entirely the responsibility of the customer.

Venois shall not be held responsible for any data loss resulting from hardware failures, disk failures, RAID configuration issues, data center-related problems, software errors, or actions performed by the customer.

In the event of service cancellation, suspension, or termination, customer accounts and related data may be permanently removed from the system. Therefore, customers are responsible for taking the necessary backups before the service is terminated.

11- TECHNICAL SUPPORT TERMS

Technical support requests are accepted only through support tickets created via the customer automation system, and all processes are recorded through this system. Responses to technical support requests are also delivered through the same system.

Technical support is not provided via telephone. Customers may contact us by phone only to inquire about the status of an existing support request or to report urgency. Technical investigation and resolution processes are conducted solely through the support system.

Venois provides support only for technical issues related to the infrastructure of the services provided. Issues related to websites, software, applications, or third-party systems used by the customer are outside the scope of technical support.

The following services are not included within the scope of technical support:

● Website installation, website editing, or code correction

● Installation, updating, or plugin management of content management systems such as WordPress, Joomla, or similar software

● Configuration or custom settings of website software

● Domain-specific server configurations or custom system adjustments on shared hosting services

● Creation of databases, email accounts, FTP users, or similar account management tasks

● Website performance optimization, SEO adjustments, or resolving software-related issues

The management of Hosting, Reseller, and email services is the responsibility of the customer. Customers are responsible for performing necessary actions through the control panel themselves.

For VPS, VDS, cloud server, and dedicated server services, the operating system installation may be performed by Venois during service activation. The initial operating system installation is included within the service setup.

Operating system optimization, system configuration, security settings, software installation, and server management are entirely the responsibility of the customer.

Operating system reinstalls requested by the customer or installation of different operating systems may require additional fees depending on data center procedures, service location, licensing requirements, or technical operational processes.

Hardware replacements, reinstallations, or any operations requiring physical intervention are carried out in accordance with the operational procedures and access policies of the relevant data center.

If a technical support request requires actions to be performed on the server, the customer must create temporary access credentials and provide them to the technical team via the support ticket. These credentials must be changed immediately by the customer after the operation is completed.

All technical operations performed by Venois are carried out based on the customer's request, and the final responsibility for server configuration, data security, and system management belongs to the customer.

Support personnel do not provide remote access to the customer’s personal computer and do not perform operations on customer devices.

Venois provides assistance for website migrations from other providers only under certain conditions. Migration services are available only for systems using the cPanel control panel and may be performed using automated account transfer methods.

If automated migration is not possible for systems using other control panels (such as Plesk, DirectAdmin, etc.), technical support for migration will not be provided.

Venois shall not be held responsible for incomplete or incorrectly transferred files during migration processes. Verification and control of transferred websites are the responsibility of the customer.

Technical support provided by Venois does not constitute a managed server service.

Issues related to customer devices (such as computers, mobile phones, tablets), internet connections, local network configurations, email client software (such as Outlook, Thunderbird, Apple Mail, etc.), or third-party applications are not within the responsibility of Venois.

Incorrect email account configurations, synchronization differences caused by POP3 or IMAP usage, emails downloaded to local devices not appearing on other devices, antivirus or security software blocking connections, DNS cache issues, internet service provider-related connectivity problems, or similar client-side technical issues cannot be considered problems originating from the Venois infrastructure.

Connection issues caused by local security software, firewall rules, VPN usage, or regional access restrictions are also not considered issues originating from the Venois infrastructure.

In such cases, proper configuration of devices, correct configuration of email clients, and resolution of local system issues are the responsibility of the customer.

Venois reserves the right to limit excessive or abusive support requests. Repeated requests regarding the same issue or requests outside the scope of technical support may be considered outside the support scope.

ACCOUNT SECURITY AND PHISHING WARNINGS

Venois will never send emails requesting customers to verify accounts, update email accounts, or provide login credentials due to password expiration or similar reasons.

Emails containing such requests may be phishing or fraudulent attempts. If a customer clicks on such links or provides account credentials to third parties, Venois shall not be held responsible for any resulting account compromise, data loss, or security breach.

The compromise of account credentials due to malware, viruses, trojans, keyloggers, insecure FTP software, malicious browser extensions, or unsecured devices used by the customer is entirely the responsibility of the customer.

If a suspicious email is received, customers are advised to contact Venois through support@venois.net or via the my.venois.net customer panel before clicking any links contained in the message.

If a customer suspects that their account credentials may have been compromised, they should immediately change their passwords using a trusted device and take the necessary security precautions.

To improve account security, customers are strongly advised to enable Two-Factor Authentication (2FA) for their my.venois.net customer panel login and also enable Two-Factor Authentication (2FA) for their cPanel accounts whenever possible.

12- LIMITATIONS

Disk space usage within Venois shared hosting packages is limited to website content only. Customers may not use the allocated web space for archiving, file storage, or similar purposes unrelated to website hosting. Venois reserves the right to impose limitations or restrictions on accounts where the allocated space is determined to be used for archiving or storage purposes. Limitations applicable to hosting packages are listed below:

a. No modifications are made to hosting packages beyond the specifications listed on our website. If the provided package specifications are insufficient, the customer must upgrade to a higher package.

b. All hosting packages include an inode limit. This limit corresponds to 100,000 files and applies to the entire hosting service. Customers must ensure that all files associated with their websites remain within this limit.

c. All hosting packages include CPU (processor) and RAM limits depending on the package specifications. If these limits are exceeded due to software-related reasons or uncontrolled resource usage, and this negatively affects other customers on the server, the relevant account may be suspended.

d. Venois reserves the right to change the IP address assigned to an account or temporarily suspend the account in order to detect or mitigate attacks targeting hosting servers.

e. The hourly email sending limit for all hosting packages is 50 emails per hour. If this limit is exceeded, Venois will notify the customer through a support ticket and may temporarily suspend the account.

f. The email service provided within hosting packages is a standard cPanel-based email service offered as part of the hosting service. Since this service operates on a shared server infrastructure, it is not suitable for high-volume email sending, professional bulk mailing, or commercial email campaigns.

Spam or bulk email sending is strictly prohibited. Each domain is subject to hourly email sending limits in order to maintain system security and service quality. If these limits are exceeded, Venois reserves the right to temporarily suspend the service or restrict email sending capabilities.

Inbox delivery or successful email delivery cannot be guaranteed due to spam filters on the recipient side, recipient server policies, or other third-party systems.

Proper configuration of SPF, DKIM, DMARC, and similar email authentication records for domain names is the responsibility of the customer. Venois shall not be held responsible for email delivery issues resulting from incorrect or incomplete configurations.

For high-volume or corporate email requirements, the use of external or professional email services is recommended.

g. The email service provided by Venois is offered as part of the infrastructure service. Venois shall not be held responsible for situations where emails are not delivered, delayed, or placed in spam folders due to recipient-side spam filters, blacklist listings, recipient server policies, or practices of third-party service providers.

Sender reputation, domain reputation, IP address reputation, and similar factors that affect email delivery performance may vary depending on the customer's sending practices and content policies. Therefore, no guarantee is provided that emails will reach recipients' inboxes.

In order to protect server and network infrastructure security, Venois reserves the right to restrict email sending, temporarily suspend email services, or terminate the relevant service if spam, abuse, or activities violating email sending policies are detected.

13- FEES, PAYMENT, SUSPENSION AND SERVICE TERMINATION

All services purchased by the CUSTOMER must be paid in advance. The date on which the service becomes active shall also be considered the due date for the recurring billing cycle.

Venois may send payment reminder notifications via the automation system by e-mail before and after the due date in order to inform the customer. If payment is not made despite the payment reminders sent after the due date, the following procedure may apply:

After the second payment reminder sent following the due date, the service may be suspended. If payment is not made within five (5) days from the due date, the service may be completely terminated and removed from the system.

Venois shall not be held responsible for any data loss, service interruption, or similar consequences that may occur as a result of service termination.

For infrastructure services such as VPS, VDS, cloud servers, dedicated servers, or similar services, terminated services may be permanently deleted from the system or subject to reinstall/format procedures. Data belonging to terminated services cannot be recovered.

For shared hosting services, automatically generated backups may be retained in the system for up to 30 days. If the service is reactivated, restoration may be performed from available backups or the backup may be delivered to the customer. However, no guarantee is provided that such backups will be available.

If domain name services are not renewed, websites, email accounts, and other services associated with the domain name may stop functioning or become inaccessible. Venois shall not be held responsible for any service interruptions arising from such situations.

If the domain renewal period is missed, additional renewal, restoration, or re-registration fees determined by the domain registrar may apply in order to reactivate the domain name.

The CUSTOMER agrees that Venois shall not be held responsible for any data loss, service interruption, or damages to third parties resulting from services that are suspended, terminated, or deleted due to non-payment.

If the CUSTOMER wishes to terminate the service before the end of the contract period, any promotions or discounts applied to the service may be reclaimed by Venois.

The CUSTOMER may request a refund within fifteen (15) days from the initial payment date for purchased services or products. However, domain name registrations, domain transfers, domain renewals, server rental services, server colocation services, virtual server services, license fees, SSL certificates, and third-party products or services not produced by Venois are excluded from the refund policy.

For refund procedures, corporate customers may be required to issue a refund invoice, while individual customers may be required to return the invoice issued by Venois. Refunds may only be processed through the original payment method used for the transaction.

Venois reserves the right to refuse service to customers if abuse of the refund policy is detected.

Venois reserves the right to charge a reasonable service fee for special requests or additional services that fall outside the scope of standard service offerings.

14- TAXATION

All transactions performed through the websites www.venois.net and my.venois.net are subject to the applicable tax laws of the Republic of Türkiye. Any legal changes that occur outside the scope of this agreement shall not be the responsibility of Venois and will be reflected in the agreement accordingly. In accordance with tax regulations, all responsibilities related to the CUSTOMER’s accounting records belong to the CUSTOMER.

Prices listed do not include VAT. An additional 20% VAT will be applied to all prices.

15- TERMINATION

The CUSTOMER may terminate the service by logging into the customer panel via the website my.venois.net and canceling the service for the next billing period without any additional notice. In order for the termination to be valid, the service must not have passed its due date.

The CUSTOMER agrees and undertakes that no refund shall be requested for any service that has been terminated or canceled.

Venois reserves the right to terminate this agreement unilaterally at any time.

If Venois terminates the agreement or suspends the service, only the remaining unused portion of the prepaid fee may be refunded to the CUSTOMER. This refund policy applies only to shared web hosting services.

16- FORCE MAJEURE

Events that occur beyond the control and will of the parties, which are outside their reasonable control and which prevent or delay the parties from fulfilling their obligations under this agreement, and which cannot reasonably be foreseen, including but not limited to war, civil war, terrorist acts, earthquakes, fires, floods, and similar natural disasters, shall be considered force majeure events.

If a force majeure event occurs, the affected party must immediately notify the other party without delay. In such a situation, the parties shall evaluate the circumstances together and determine the necessary measures to be taken.

The parties shall not be held liable for failure or delay in performing their obligations due to force majeure events. If the force majeure condition continues uninterrupted for thirty (30) days, this agreement shall automatically terminate. However, the rights and receivables of the parties accrued prior to the termination shall remain reserved.

17- COMPETENT COURTS AND ENFORCEMENT OFFICES

Any disputes arising from the implementation of this agreement shall be resolved by the Courts and Enforcement Offices of Istanbul, Republic of Türkiye.

The parties accept that notifications made to the addresses and e-mail addresses provided under this agreement shall be deemed valid. Each party undertakes to notify the other party of any changes to their contact information within seven (7) days. Otherwise, notifications sent to the addresses provided during the agreement shall be deemed to have been duly delivered.

18- COPYRIGHT (DMCA) AND INFRINGEMENT NOTICES

Venois provides services as a hosting provider under Law No. 5651 and is not obligated to monitor, control, or review the content hosted by customers.

If any copyright infringement, trademark infringement, or similar legal violation claims regarding content hosted on the Venois infrastructure are submitted to us, the relevant notification will be forwarded to the customer. Venois is responsible for forwarding such notices to the customer.

Venois does not have access authority to the content, files, or applications located on customer servers. Therefore, the removal, correction, or modification of the content subject to the alleged violation can only be carried out by the relevant customer.

After a copyright infringement or similar legal notification has been forwarded to the customer, the customer is responsible for reviewing the notification and taking the necessary actions. The customer must take the required action and respond through the support system within a maximum of 48 hours after receiving the notification.

If no response is received from the customer within the specified period or if the necessary actions regarding the infringing content are not taken, Venois reserves the right to suspend the relevant service, restrict access, or terminate the service entirely.

Within this scope, shared hosting accounts may be suspended or terminated. In VPS, VDS, cloud server, or dedicated server services, the relevant server may be temporarily suspended or the service may be terminated.

Venois evaluates copyright infringement notifications in good faith and within the framework of reasonable review.

Venois reserves the right to take necessary action against customers who repeatedly violate copyright laws. If multiple copyright infringement notifications are received regarding the same customer or if repeated violations are detected, Venois reserves the right to permanently suspend or terminate the relevant customer accounts or services.

In cases of repeated violations, the customer's shared hosting accounts, VPS, VDS, cloud server, or dedicated server services may be permanently terminated and the provision of services to the relevant customer may be refused.

Copyright infringement notifications must be submitted through the following contact address:

Email: dmca-agent@mitues.com

SAFE HARBOR AND HOSTING PROVIDER LIABILITY LIMITATION

For the avoidance of doubt, Venois acts solely as a hosting and infrastructure provider offering server hosting and server rental services. Venois does not exercise editorial control, monitoring, or content management over websites, applications, data, emails, or any other digital content hosted by customers.

The legality, accuracy, and compliance of all content published, stored, or operated by customers on Venois infrastructure are solely the responsibility of the customer.

Venois is solely a technical infrastructure provider and shall not be deemed the publisher, owner, or editor of any content hosted by customers. Accordingly, Venois shall not be held liable for any legal, administrative, or criminal responsibility arising from customer-generated or customer-hosted content.

Venois reserves the right to take necessary technical actions in response to official notices, court orders, or lawful requests from competent authorities in accordance with applicable laws and regulations.

Within this scope, Venois reserves the right to suspend services, restrict access, block content, or terminate services where required.

19- INFRASTRUCTURE PROVIDER ROLE AND CONTENT RESPONSIBILITY

Services provided by Venois are offered within the scope of technical infrastructure and hosting services. These services consist of providing the technical environment required for operating servers, hosting accounts, or cloud infrastructures that are under the control of the customer.

Venois has no obligation to monitor, inspect, or review the content, data, applications, or activities hosted on servers, hosting accounts, or other infrastructure services used and managed by customers.

In VPS, VDS, cloud server, dedicated server, and shared hosting services, the legality of all content, data, software, and activities hosted by the customer is solely the responsibility of the customer.

For VPS, VDS, cloud server, and dedicated server services, server administration, software installation, system configurations, and all technical operations performed on the server are entirely the responsibility of the customer.

Venois is not obligated to review, verify, or monitor the legality or accuracy of any content hosted by customers.

Server access credentials such as user accounts, root access, SSH credentials, SSH keys, SSH port configurations, user passwords, or similar authentication information are not known, stored, or recorded by Venois. These credentials remain entirely under the control and responsibility of the customer.

In shared hosting services, websites, files, databases, email contents, and other customer data are not reviewed, monitored, or subject to editorial control by Venois.

Control panel accounts, FTP users, email accounts, database users, and similar access credentials used in shared hosting services are created and managed by the customer. Accordingly, credentials such as cPanel login details, FTP credentials, email account passwords, and database user passwords are not known, stored, or recorded by Venois.

Venois does not access customer email content, database records, or website files for the purpose of reviewing or analyzing content.

The physical data center infrastructure, network routing systems, IP address allocation, and IP announcements (BGP routing) are managed by the relevant data centers or upstream network providers. Therefore, certain network-level technical processes may be outside the direct control of Venois.

The provision of infrastructure alone does not imply that Venois owns, controls, or has knowledge of customer data.

The responsibility for ensuring that all content, data, software, applications, and activities hosted by the customer comply with applicable local and international laws rests entirely with the customer.

20- INFRASTRUCTURE PROVIDER DECLARATION

Services provided by Venois consist of technical infrastructure and hosting services. Venois provides the necessary infrastructure for servers, hosting accounts, or cloud environments operated under the control of the customer.

The provision of infrastructure services alone does not mean that Venois controls, owns, or has knowledge of customer data.

All responsibility for the content, data, software, applications, and activities hosted by the customer rests solely with the customer.

21- NO OBLIGATION TO MONITOR CONTENT

Venois has no obligation to monitor, inspect, or review the content, data, applications, or customer activities hosted on servers, hosting accounts, virtual servers, or other infrastructure services used by customers.

Services provided by Venois operate under the control of the customer, and the content, accuracy, and legality of customer data are solely the responsibility of the customer.

Except where required by applicable law or lawful requests from competent authorities, Venois does not access systems for the purpose of monitoring or reviewing customer content.

The provision of infrastructure services by Venois does not imply that Venois has knowledge of, ownership of, or control over customer-hosted content.

22- LEGAL REQUESTS AND LAW ENFORCEMENT INQUIRIES

Venois may review and respond to lawful requests submitted by competent judicial or administrative authorities in accordance with applicable laws and regulations.

Any information that may be disclosed by Venois is limited to the customer information available within Venois systems. Such information generally consists of data voluntarily provided by the customer during account registration or order creation.

Such information may include the customer's name and surname, company name (if applicable), email address, phone number, address information, order records, service activation logs, IP addresses assigned to the customer, and last login records of the customer panel.

For VPS, VDS, cloud server, and dedicated server services, the contents of customer servers, files, databases, email contents, application data, or detailed activities performed on the server are not stored or monitored by Venois.

Accordingly, Venois does not maintain content inspection records, data analysis records, or usage logs related to customer-hosted content.

Venois acts solely as a technical infrastructure provider and does not store, inspect, or analyze customer data for the purpose of monitoring hosted content.

Venois does not maintain or retain customer content as part of its service operations. Therefore, certain data or content requested by authorities may not exist within Venois systems and may not be available for disclosure.

Therefore, certain information or content requested by authorities may not exist within Venois systems and may not be available for disclosure.

The physical data center infrastructure, network routing systems, IP address allocation, and IP address announcements on the internet are managed by the relevant data centers or upstream network providers. As a result, certain network-level technical records may be outside the direct control of Venois.

Certain legal requests issued by competent authorities may be subject to confidentiality obligations or investigation secrecy requirements. In such cases, Venois may be legally prohibited from notifying the relevant customer or third parties about the request.

In such circumstances, Venois reserves the right not to notify the customer regarding the request in order to comply with applicable laws and legal obligations.

Official legal requests from government agencies or competent authorities must be submitted through the following contact address:

Email: yasal.talep@mitues.com

23- EFFECTIVE DATE

Upon successful payment for an order placed through the Venois website, the CUSTOMER shall be deemed to have accepted all terms and conditions of this agreement as well as the service usage terms that form an integral part of this agreement.

Venois ensures through appropriate software mechanisms that customers cannot place an order without confirming that they have read and accepted this agreement and the applicable terms of service.

24- SEVERABILITY

If any provision of this agreement is determined by a competent court or authority to be invalid, unlawful, or unenforceable, the remaining provisions of the agreement shall remain in full force and effect.

Any invalid or unenforceable provision shall be interpreted or replaced in a manner that most closely reflects the original intent of the parties and the purpose of this agreement.

25- ENTIRE AGREEMENT

This agreement, together with all policies and service terms referenced herein, constitutes the entire agreement between Venois and the customer regarding the services provided.

Any prior oral or written agreements, representations, or understandings between the parties shall be superseded by this agreement.

26- NO WAIVER

The failure of Venois to enforce any right or provision of this agreement shall not be deemed a waiver of such right or provision.

Any delay or omission by Venois in exercising its rights shall not prevent Venois from enforcing such rights in the future.

27- MODIFICATIONS TO THE AGREEMENT

The GENERAL SERVICE AND HOSTING AGREEMENT published on this website may be modified or updated by Venois Hosting when deemed necessary.

Any changes shall become effective as of the date they are published on the Venois website. Customers shall be deemed to have accepted the updated agreement by continuing to use the services.

If you observe any activity that violates the Venois Hosting service agreement, please report it to legal@venois.net.